Hitachi air conditioning launches new service app for consumer

Johnson Controls, brand ‘Hitachi’, launched a consumer service app, to strengthen their consumer base in India. Hitachi India customer app, will have a seamless platform for quick and good quality services in India. By creating a robust after sales service ecosystem for consumers, Hitachi aims to reach every Indian household and become India’s leading air conditioning brand by 2021.
The new app, is said to be available on the Android and IOS mobile phones, enabling the customers to connect directly with the company for service requests, manage product AMC (Annual Maintenance Contract), Warranty and more. A one-stop solution for customers to connect with the brand, this digital platform will bring Hitachi’s customers closer to the brand. Once a service request is placed on the app, the company will route it to the appropriate trade partner and ensures the service is provided swiftly and quickly.

Key features of the consumer app includes:
• No waiting on hold on call while placing your service request/complaint
• Get real-time status and updates to your service requests
• Manage your product AMC and warranty
• Register your Hitachi products easily, etc;

Hitachi has come up with a novel initiative to upgrade the skill sets of its certified technicians. The company has also placed a ‘Special Task Force’ of technicians with over 100+ personnel across the country. These elite technicians are trained to provide a speedy solution to customer complaints, thereby increasing customer satisfaction.

Technicians play a key role in enhancing the customer experience; thus, they have launched a major initiative aligned with the Indian Government’s Skill India Project. Through this initiative, Hitachi hopes to bridge the skill gap plaguing the Indian HVAC industry, while generating new employment avenues for qualified youth.